Numerica Credit Union - Sprague Branch
Client Review on Numerica Credit Union - Sprague Branch
Feedback:
Right from the get-go in November, the "business" teller couldn't open a business checking for me because my Tax ID number wasn't what she needed. I called both the IRS and the Dept of Rev right after to confirm the numbers that I had. Came back to her and she still wouldn't budge. Maybe talk to a manager and get help?Anyways, even though with unpleasant experience, the account was opened.Stopped by last week to send a wire over to my manufacturer, and had to deal with the same "business" teller. She kept dabbling on the computer for 2-3 minutes and then said, "Wait here, I have to talk to someone about something". Literally, that's was she said!Waited for another 3-5 minutes as she was chatting to a gentleman in the back. After she came back, she said, "I can't help you with the wire, the funds are too new on the account and there's a chance they would be recalled back. Sorry! Come back next week to do a wire". That was all I was left with.Now, I understand you must follow your policies/regulations/reg c, e, etc, but the way you would talk to the customer is not how any bank would want you to talk to their customers. Made me feel like I was a crook, trying to cheat the system or rob the bank.I didn't catch her name. She was blonde, shoulder-length curly hair, a little on the chubby side. I will stop by again after the holidays and see how things will go.
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