Client Reviews on PandaPay
Feedback:
It has been 6 months since I decided to put my faith in pandapay as my pos provider.In this last 6 months the whole process has cost me $2000.00 and now another $1500Hours of fighting with my at that time POS provider which your company got me into because your company didn’t realize it was not easy breaking a contract ???Before I agreed with joining your company I mentioned to you the issue I had with pivotal - you did not tell me at that time that panda pay is the same company.When my pos machine was delivered I noticed pandapay and pivotal were actually the same company and I asked you why I was not told that.You assured me that pandapay has made changes and are a better company now.I don’t have time to waste as I have given you and who ever the director is the last 3 months to help me get out of this unnecessary expensive situation you have got me into.I was willing to take the $250.00 that was promised to me to help me with my existing contract with first data but have not heard from you or anyone from pandapay i now have 2 contracts 1 with first data costing me $25.00 every month and one with Grenke costing $117 every 3 months thanks to pandapays.I can not get out of either contract. Today I got a call from Grenke telling me that i owe $265 for 2 late payments.I was with another company when the sales person came and convinced me that he could save me on fees if I switched to Panda pay. I agree to only switch once they got me out of the contract with my existing company. My existing company slapped me with a $3400 cancellation fee. I called my existing company got them on tape that the cancellation fee is $300 and gave a unhappy customer review on their google business listing after which they agreed to settle for $300. I Spent my own money getting legal advise fighting with my POS provider, and no help from Panda pay. Kept asking for help. No one helped. Still no help. now I have Grenke on my tail. They will be sending me a bill to cancel my contract which roughly will be $1500.I would like this $1500 taken care of by Panda Pay and also all the other expense that i have had to take on due to Panda Pays misinformation.$300 for cancellation of my contract because the panda Pay agent initiated the cancellation and i couldn't stay with my POS provider$500 for on activity on account because Panda pay was switching me to their plan$1200 for legal advise. and now $1500 to cancel me lease agreement with Grenke A very unhappy customer.
Feedback:
Great service, always ready to help in a jam.
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I am very happy with the services they always answer my questions and they’re always available I deal with the guy his name is Ryan Smith he is amazing
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Switched over and have enjoyed concierge level service much appreciation to my rep Entee Ng!! Transparency and commitment to clients won me over as well as our Annual 2.8mill Revenue Account👌
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Amazing customer service ! Dominic was great, very informative and he made the transition from our previous terminal to Panda Pay easy. Thank you! -Cherry Nail Spa, Oakville-
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A member from the Panda Pay team reached out to us and booked a meeting with us. We were hesitant at first because we were stuck in a contract. Micheal Miceli met with us and helped us through the whole process. It was completely seamless from sign up to install. He has followed up already and addresses every question we have. He has taken the headache and pressure out of switching. We highly recommend Panda Pay!
Feedback:
I was very hesitant on switching and having to go through the hassle of it all but Dominic was great and very professional did as he said.He was very informative and knowledgeable. Was super understanding was able to work around my busy day. The transition was smooth and the machine is so much nicer!!! -Lash out Lounge & Spa
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I would just like to thank Dominic for the great job that he did. Helping me to close another company and for the great service.👍
Feedback:
Eira really went above and beyond with her service! I had no idea how this works and how my bank of 12 years is ripping me off...she saved me a lot, cancelled my Chase machine without any penalties and provided constant support. Kind and honest person! I recommend Eira to everyone!
Feedback:
Dom was fantastic lowered my rates and took me out of my lease for free. Would recommend domenic to any business owner ! Pandapay woooo
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