Client Review on Point Security
Feedback:
Setting aside the complete nightmare that I had with Point during their installation process a year ago (4 trips from two different technicians), the complete lack of clean-up or tidy-up from the installation technician, and the outright false information that was provided during the sales process about Amazon Alexa compatibility, I've now had their DVR crash and can't get a call back from anyone at Point for several days. Despite supposedly having a support ticket opened up last week, I have not gotten a call from anyone at Point. Today, the separate phone numbers for the Houston, Austin, and San Antonio offices all roll to a general voice mailbox with no other option than to leave a general message. Last week it looked like the lights were on but no one was home. This week it looks like the lights are not even on anymore. I guess they've gone out of business? Either way, I'm having the equipment removed from my home. Terrible company to do business with, and I'm not just saying that as a Quality Manager and working professional...purely as a consumer. Every aspect of dealing with them has been disappointing, disturbing, problematic, or just downright disastrous.
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