Point West Credit Union
Client Review on Point West Credit Union
Feedback:
Have been banking with Point West for years and have been impressed with them as they've always had professional and helpful representatives though ever since moving to their new location customer service and proffesionalism has largely declined. It seems like the staff is a rotating door of new people as most representatives often seem confused and have a hard time answering easy questions and are generally disinterested in helping people. Point West should definitely focus more on maintaining relationships with their clients and being helpful and not alienate them when asked questions. Trying to receive customer service over the phone with PWCU is something I would not wish upon anyone. Very unimpressed as of late though I hope they clean up their act as it used to be a great bank.
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