Porirua NZ PostKiwibank
Client Review on Porirua NZ PostKiwibank
Feedback:
Highly unprofessional staff. Instead of accepting their mistake in overcharging me and providing me factually incorrect information, they are trying to hide their incompetence by keeping lying. I was overcharged for a parcel and luckily the customer returned the parcel. The returned parcel was taken to NZPost for revaluation and the manager their confirmed that it was overcharged. Pauline Harrison who presented herself to be the manager of the post office did not even know basic terms and conditions of tracked parcels. She is highly incompetent person to be team leader. NZPost complaint policy was requested through OIA request and the Privacy Officer has not been able to provide NZPost Compliant Policy and Procedures". Complaint has just been lodged with the Ombudsman Office to investigate this matter.
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