Refrigerated Specialist, Inc.
Client Review on Refrigerated Specialist, Inc.
Feedback:
I have been calling for almost three months now trying to get our Cooling Water Dispenser serviced. I spoke with Vicki about two and half months ago letting her know our issue (machine leaking) and if their was anyway we could get someone out to service out machine. She informed that they were very busy and wouldn't be able to handle anyone else's work orders for at least two weeks. She left me with very little information. I said o.k. and gave RSI a call a month later June 25th and I happen to speak to Vicki again, I told her the name of our company, our issue (the leaking that was still happening) and she informed me again that they would be busy for two to three weeks. I said ok, and waited about three weeks to call. This second time around she did say she would put us on the list she took the company's name down, the number, and our address and she let me know someone wouldn't be out for about two weeks. I said o.k. great, went to our back room put a plate down for a temporary fix so the water wouldn't ruin our floor and continued to wait. Fast forward to today August 8th, I reached out to RSI today to see where we were on the list to be serviced this time I got a new customer service agent I told her our issue and that I was told that tech would be coming out in 2 to 3 weeks from the last time I called and she said she saw in the system that I spoke with Vicki the last time. I asked her if we could get someone out to service our leak and she took our info again made it seem like it would happen this time, asked me if she could put me on hold while she spoke with her supervisor. I obliged. She took me off hold and let me know that they would not be able to service our request. Not even at the moment, but at all. So I asked her, what does she recommend I do since the machine has their sticker on it for us to call for service/needs and our machine is still leaking. With an attitude she told me that "I don't know, I guess you should call another service." I am just appalled at the absolute LACK of customer service this company has. They have absolutely no regard for the customers and from the reviews other people feel the same way. Do yourself a favor and don't waste your time or energy. I am not one to write reviews but this company deserves it, not even one star would suffice.
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