Client Reviews on Renasant Bank
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Just slow all the way around
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My experience is with Renasant Bank Mortgage Assumptions Department. I began the process of assuming my existing mortgage loan in March. The application process was confusing and no one was available to help with the application. Through out my application process, I was unable to reach anyone from the assumptions department via telephone. I called multiple times and was transferred multiple times. Generally I ended up in a generic voicemail box. No contact person was ever appointed. The only means of communication was a general email account that sometimes was responded to sometimes was not. Throughout the process I received two letters in the mail requesting additional information. Each time they were signed by different people with the main phone number that eventually lead back to no where. Also there were no individual email addresses provided. Even though the additional information could have been easily provided and cleared up with a single telephone call, that was not an option. This company primarily responds by U.S. Postal Service. Even that was confusing as the address on their return envelope was not recognized by the post office. Although my assumption was time sensitive, Renasant Bank could not have been less helpful. No one updated me, no one responded to my inquiries on the status of my loan, and although the application said it would take 30 days, it took nearly 7 months start to finish. I did receive a call from the head of the department today. Mike was professional, but he lacked the resources to actually be of any help to me. It is unfathomable to me that a customer that is in good standing can't get through to a representative via telephone or email in 2019. This was the poorest experience in customer service I have ever had even beating out Comcast.
Feedback:
This bank is a full unethical piece of ****. The owners, executives are blind and petty to their practice in this industry and don't belong in it for a single breath.
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