Revel Systems iPad POS
Client Review on Revel Systems iPad POS
Feedback:
Don't do business with Revel systems! You've been warned. My partners and I chose to sign up with Revel systems POS in December 2016. We were made all the promises. Immediatley after installation we realized both debit card and EMV chip reader did not work however the POS did accept credit purchases. We were told those services would be availabLe within 30 days. 8 months later in august after numerous complaints, the POS accepted debit, great! Now all that left was a supposed software update they kept referring to as EMV beta testing in order for chip to work. We were strung along for an additional month into september 2017 when we were finally told WE NEED TO PURCHASE A REPLACE CARDS WIPE FOR $475. Obviously this is unacceptable after spending around $2,000 to purchase and own all of our POS equipment. First we were promised the system is expextional and cardswipe accepts chip then we were promised it will be online soon. After a long dragged out back and fourth lasting weeks and being escalated multiple times like ever other issuw we had with them, all they can do is offer 20% off or include and additional $39 a month on our bill to LEASE a new cardswipe. THEY HUSTLED US! they have creative ways of adding additional cost and fees! 9/2/17 spoke with l@ura, she noted I was looking for emv testing. I don't know what that means but I was calling again to see about emv chip. 9/5/17 Iren€ says emv is ready but we have to pay $475 9/7/17 email regarding beta testing because obviously they're a mess 9/13/17 curti$ says I need to move forward with cards wipe purchase $475 9/13/17 client relations D@isy says no discount can be made and emv was never available??? 9/25/17 conference call with D@isy and customer relations manager Mik€ whereally I was offered 20% discount or additional $39 /MO to lease cardswipe. This is shortened version. Everything with them is a long drawn out We've already experienced fraudulent activity twice and we're liable for amounts totaling just under $400 because we are considered negligent in regards to not accepting security emv chip. Advice to business owhere would be to deal with local bank and consider there recommendations regarding POS. Look someone in their eyes if you catch my drift.
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