Bank of Nova Scotia
Client Review on Bank of Nova Scotia
Feedback:
They'd leave you wondering if they pranked you or not! **TLDR; I visited this branch twice to increase my credit card limit and not only was my scheduled appointment not honored, my request was also not fulfilled.**Long version:Yesterday I visited this branch to increase my credit card limit because the customer care told me that this has to be done in a branch as I am under some multicultural program or something. I was told that this cannot be done over the counter and has to be consulted with a financial advisor. I was given an appointment the next day at 1pm to meet with one of the financial advisors. I was even sent a mail for the scheduled appointment.Today 12:58PM, I present myself at the reception as scheduled. The person at reception informs me to wait. Later she comes to me and apologizes that the financial advisor has a conflict with some other appointment (You guys gave me the appointment!!!). So I wait 15 mins. At 1:15PM I was taken to the financial advisor's cabin. I let him know my purpose of visit. He's giving unclear answers like he has to feed my request to the system and system may approve or reject it. When I asked if it is not in his discretion to increase my credit limit, he says yes! Now I'm confused. A little while later, he says there's a human override that can be done. Note that all these info is coming in instalments when probed. Finally I said that I am about to change my employment and my income may increase, the financial advisor seemed to have taken that as a timely reason not to increase my credit limit and asked me to revisit the branch once I have the new paystub!
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