SIU Credit Union
Client Reviews on SIU Credit Union
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I originally lived in Carbondale and worked at the University. That is how I became a customer at SIU Credit Union. It has been 14 years, and I have lived in 3 states since then, but I would never leave this bank, because they are some of the most caring people I have ever known.
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Don't bank here if you own a business! Worst bank ever!
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This place is a joke. Applied for a car loan, which took about a week to even tell me I'm approved. It was a another week to come in to sign the papers after having to basically track them down with repeated calls. Came in and signed only to be told I'd have to wait for the titlework to come in to take to the dmv. Ok, now I have a car I can't drive. After calling a few days later, I was told it'd be two or 3 weeks for the title to come in. Wow. Here it is, 3 weeks later and still no word from them. Tried calling and was told my loan officer is 'in training'. Horrible experience with these clowns. I won't call out anyone specific, though. I'd give zero stars if I could but at least they approved me. No rush, guys. Not like I wanna drive my new car or anything. (Sarcasm)
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SIU Credit Union is so easy to work with. I have had excellent experiences in opening accounts and apply for loans over the last 3 years. Looking forward to doing more business with you.
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I held an account with SIUCU for 6 years and didn't have many problems, excpet for the excessive overdraft fees. I asked for overdraft protection to be take off my account and was assured that it was. Then, I took a closer look at my statents and realized they had been holding my checks, not letting the deposit go through (sometimes for 15+ days) until they ran all of the transactions they could in order to charge me overdraft fees. I ended up making a claim with the NCUA, who decided in my favor and ordered them to refund the hundreds in fees and close my account. Suprise: they didn't close it, claimed they didn't get the closure form I sent via certified mail, and tried to charge me hundreds more in fees (they never even took off the overdraft protection). It has taken me the better part of 5 months to get this bank to close my account and give me my money back, and I wouldn't have gotten anything back if I didn't have the NCUA and my lawyer to help me.
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Has to be the best bank in town to work with. They have me for life.
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SIUCU is the best!!
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This is the best financial institution I have ever seen!
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I sometimes need help with online banking yet there is no option for online banking on the telephone menu
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Had great experience with credit unions in past. I chose to go to SIU carbondale east location for a vehicle loan. The loan officer Erica took my info and submitted to underwriters. Called me 30 minutes later with a couple issues I needed to clear up. When I checked into the issues my account was paid off in full and nothing outstanding. Tried to call Erica 4 times throughout the day yesterday and left messages. ERICA never returned one call!!!!! So I lost my deposit on the vehicle I was holding. I waited all morning today to see if Erica would call me back. Why would you want to business with a branch that can not even return your call. Very disappointed with SIUC!!!!
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