Snocope Federal Credit Union
Client Review on Snocope Federal Credit Union
Feedback:
SnoCope is a stand alone credit union on Rockefeller in downtown Everett. It has it's charms, in that it's a credit union rather than a bank, it has a small town feel, and it is partnered with BECU. However, their tellers are not very well trained. I go in and perform the same transaction every month, and there is no uniformity in the way they process it. Each teller seems to have their own way of doing things. This month they made a major error and deposited a large sum of money into the wrong account! Even tho I gave them the correct account number on my deposit slip. Can you imagine?! Horrified, I ran in and spoke to a teller who identified and apologized for the mistake. Even so, they offered me no way to fix it, and there are no higher-ups to complain to. They very nearly got me evicted for non-payment of rent, even tho I paid it, bc they erroneously deposited into an account other than the one I provided on my deposit slip. And that sort of mistake, combined with having no protocol in place to fix it, means I will never trust SnoCope with my banking needs ever again.And they also have very little parking. Streetside only - 4 spots. I often had to park the next block over.
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