STCU Administrative Offices
Client Reviews on STCU Administrative Offices
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Greatest company to work for and I’m only a day in!
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STCU Vehicle Lien? Don't buy the car! If you are looking to buy a vehicle and the owner has a loan with STCU, don't do it! I purchased a car from a STCU member on July 27, 2018. The purchase money I brought to the bank paid off the STCU member's auto loan. I was assured by the STCU employee that STCU would process all of the title documents and I would receive the title in the mail from the Department of Licensing in about 6 weeks. I went to the DMV and paid $14 for a temporary title in July. The title did not arrive, so I went to the DMV again paid another $14 for a temporary title in August. Low and behold September arrives, and I have to go to the DMV again to get a third temporary title for $14. The DMV said, "you should have your title by now." I call STCU today, October 1, 2018, and am told that they do not have the paperwork and that the paperwork was never submitted to the Department of Licensing. I have copies of the paperwork from STCU, so I forward it to Andrew at STCU. Andrew replies, "sorry, you're going to have to work with the seller to try to get the title." Really? We did the transaction at STCU. I have an STCU Authorization to release title documents to a third party signed and in hand. I was assured by STCU that the title would be sent to me. Now I have to get back in touch with the seller to obtain the title? I have purchased two vehicles where STCU had a lien, I will not be purchasing another with an STCU lien. If STCU has a lien on a vehicle, I would encourage you to look for another car if you want to actually obtain the title for the vehicle!
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I have been a member for 25 years!As STCU has chosen to “branch out” they have grossly left the consumer behind and WE ARE A COOPERATIVE!! That is the DNA! The answer to increased wait time is to add more “phone tree options”; there is no way to talk directly to one’s main branch because there was an “administrative decision” to access only through the main number AND you better be ready them to give the person answering the phone the exact name of the person you want to reach at this branch!! Want to issue a complaint to the administration?? Good luck! Another road block! This is abysmal customer/MEMBER cooperative care!! It is high time for this administration and board of directors to get serious about what they were, are now and hope to be!!
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Stcu is one of the best credit unions around and local !! Join today!!
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love my credit union
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