TicketNetwork, Inc.
Client Reviews on TicketNetwork, Inc.
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Bought Lollapalooza tickets over a month ago just received an email stating that this organization one would not be able to give me these tickets any longer but also would not be refunding my money I was told I had to dispute it with my credit card company
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BUYER BEWARE!! Do not buy tickets from this company!! I bought tickets from them, my card was charged, and then refunded for no reason. They have not returned any emails or calls. I wish there was a zero stars option.
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Good customer service experience.
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who is in charge of this "company"???
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My wife bought concert tickets thinking this was the official venue site. They charged an exorbitant amount of money for what we got. She was tricked and I feel totally taken advantage of. They're bottom feeding scumbags.
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Policies are completely ridiculous. I tried to combine two 50 dollar promo codes and they would allow it. I was on hold close to 20 minutes and was treated terrible on the phone. I strongly recommend not purchasing tickets from them, stub hub and seat geek are much better.
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In an frenzy attempt to buy tickets, I mistook TIcketNetwork for Ticketmaster. Even though I did not buy the tickets, my credit card was flagged for fraudulent purchases of $1994.73. Needless to say, it was a massive headache to cancel the card and etc. Do not trust this website. It obviously panders to people mistakenly using it for Ticketmaster, hence the similarly colored logo and font.
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I've had nothing but issues after ordering from TicketNetwork. After placing my order through SeatGeek, I received no confirmation that my tickets would be delivered or that my payment had been processed. I waited for a few weeks, and it wasn't until that I contacted your customer support yesterday that I miraculously got an email confirming my order, one hour after I contacted support and well over a month after the order was placed. This leads me to believe that if I hadn't contacted customer support, TicketNetwork would've gladly taken my money without ever taking a moment to ensure that I had been given the tickets I paid for. This is unacceptable. Better yet, the information provided in the confirmation email said I would get another email containing my tickets shortly; unsurprisingly, that email never arrived. So I called the customer service line, only to be treated rudely by the representative. She spoke over me and gave me false information, saying that I had to download the New York Islanders app and make an account to accept my tickets (an app that doesn't exist, mind you). I hung up the call and solved the problem myself, eventually figuring out I had to make an account on the NHL website through Ticketmaster to find my tickets. TicketNetwork was of absolutely no help through this entire process and I will ensure that neither I, or anyone I know, purchases tickets from them again. Absolutely abysmal business practices and customer service.
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This is one of those scammy ticket re-sellers that doubles the ticket prices and charges $54 for processing and then buys google ads to be the first result. Don't fall for it. Also their website is broken, if you use the venue map to choose your section you are not going to get what you select. They don't give their customer service reps access to the website probably for that reason.
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