TRANSACT NETWORK
Client Review on TRANSACT NETWORK
Feedback:
Dealing with Grapevine and Transact is the technological equivalent of being held to ransom by a thug.I run a home business. On the 21st of January there was a fault in the area and just about everyone was down who was connected through Grapevine, including our business. Our internet wasn't restored with everyone else, though, so two days later I called to have it turned back on. An hour on the phone and the support person booked a technician -- for two weeks later. The technician arrived today and confirmed that someone in the exchange had deactivated our account. I asked why, he just shrugged his shoulders.The line miraculously was restored but now we have no telephony. I phoned Transact and got an automated message offering to avoid long phone queues: leave my name and they'd call me back, without losing my place in the queue. An hour later I got a call and an automated voice told me please to hold while it put me in a queue.Ten minutes later the call was cut off by Transact.I called back and this time declined the invitation to go into a callback arrangement. And was advised that the wait will be 1hr45 mins.
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