Upserve Reviews
Sarah Thompson
1 contributions
0 helpful votes
Overall Feedback:
AWEFUL AWEFUL AWEFUL CROOKS WILL STEAL YOUR MONEY. I have been in the restaurant industry for 16 years and never been treated the way upsurge treated our restaurant. It' sad I even have to rate them with a one star because they deserve zero. I called for pricing and information on services and they informed me I had to sign some paperwork in order to get that information. My company went ahead and signed but we were clear about only wanting information. We decided in the end to choose to work with upserve. 8 weeks later our restaurant never received any services of hardware. Talk about hard times- working a busy restaurant without a POS system. Then they have the audacity to call me and say I'm not paying my bill. First of all I never received a bill and second of all I had no services nor equipment so what exactly do I owe them money for? They were quick to call me and say they will be shutting my services off if I don't pay them (I still had not received anything so I had no services to be shut off) but I called and called and called customer service and emailed the contacts I had been in touch with initially only to be told my "case" had been sent to "upper management." Two months after that I find out that "upper management" is a collections agency. This is ridiculous, if Upserve wants to answer my calls and return my emails that would be amazing. I want to know why I never received anything but yet still I'm being told that I owe them $7,000.00. They are having a collections agency call me and say that if I pay by October 31st then I get to only pay $1200.00 Whooohoooo! What a deal.... how do they get away with this?! As an owner of a Mom and Pop this company will not root for you, please do not use Upserve they don't care about your business.
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