Vantiv Integrated Payments (Formerly Mercury)
Client Review on Vantiv Integrated Payments (Formerly Mercury)
Feedback:
I have a small restaurant and have used Mercury as CC processor for 5 years until VANTIV took over. We canceled w them and thats when the trouble started. We switched our old POS ( w the help of NATIONAL SYSTEMS was set up w/ Mercury, because their POS unit was inly compatible with) to Square. We canceled w Vantiv and thought everything was fine. A week later we got a call from Vantiv and was told we made an early termination of contract & breach a contract w them. The rep said there was 18 months of the contract left and we owe Vantiv $9,000.00...wth. They never mentioned anything to us about this at the time of cancellation. How is it an early termination? Well we found out that there is an auto renewal which we had no idea about. We were never told by our original set agent w Mercury. The monthly fees went up every month when we had them too. This was the reason we chose to leave them. They hired collections to harrass us and now a law office has called us...we cant afford this fee let alone just trying to keep our heads above water everyday.Is there anyone else who are going through this or have gone through this that can offer advice? We are in dire need of help. Thank you.
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