West Springfield Federal Credit Union
Client Reviews on West Springfield Federal Credit Union
Feedback:
They have been magnificent in the past. It was possible for me to be overseas, for example, and call them through Skype, and have them pay down a Visa bill from a recent payroll deposit. But they don't do that any more, and the e-banking is nowhere near as effective, and probably not as secure. If I miss a Visa bill, they sock me with a huge fee- and I can't just pay it off over the phone. So I have to drive there for any significant business. I don't go to banks at all, their service went South years ago- I guess they are picking up this habit, in the executive suite. Staff are generally cordial and efficient, though, unlike in banks.
Feedback:
Been a member since they open up and love how they take care of the members. Old fashion service that is rare to find. Very courteous and friendly people that make your daily visit so welcoming. Great place of business.
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