World Omni Financial Corp
Client Review on World Omni Financial Corp
Feedback:
SCAM STAY AWAY! From Toyota (Their financial Bank or Department are not good)I called their customer service about 6 times already, they do not know how to proceed, how to escalate the process, or how to take care of their customer. I even talk to a higher person her name Laury H "Customer service department" she was a very rude person and She did not care about it. The issues started on July 04, that I checked my account and the auto-pay service that they offer never activated. One car went thru with the auto-pay, the other one did not, because their system fail. (So now they do not want to take responsibilities). They contacted me for a few times offering me warranty extension, selling warranty etc, but they never sent me an alert via email, mail, or telephone letting me know that something wrong was going on with my autopay, they did not even care about that the autopay for my other cars was going thru, but not for the other one. So to continue with this-> I trust so much on their autopay system that I did not check it during that time. Until I decided to check to see how much own for the car, and I saw that May 20, June 20 payments were never made. I had about 852/852 on time payments on my credit report - This one late payment decrease my credit score by 58 points. I can consider that being a company for 35 years you should have a department that evaluated better each customer, especially loyal customer like me that since 2013 I have cars with you and 100% on time payments. After having this bad experience I won't be buying or recommending a Toyota Anymore. At least you guys should hear from your customer better because destroying someone credit is not fair enough when on your end a system that you guys offer as autopay worked for one car but not the other, be side that with all these new technology you guys dont take the moment to use it, like mail, text message, or email. You guys dont care about providing an exception for your failure. My next recommendation will be, never get a TOYOTA. First late payment on 2018 because your autopay never activated, I think you guys should provide a resolution of this problem, looking that one car was getting pay, but not the other, and you guys did not send any email, mail, text message or call. I hope you guys should offer from old responsible customer a Goodwill Adjustment to be able to provide an opportunity with something like this happened.
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