Washington State Employees Credit Union, WSECU
Client Reviews on Washington State Employees Credit Union, WSECU
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Rude and poor customer service only plus a positive is the fact this is a no surcharge ATM for my bank and this location has 24/7 ATM otherwise I would never use this Bank worst service!
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Wsecu is great never had a problem and there system is awesome
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I really liked WSECU then, they gave me a car loan, credit card loan, and my first bank account. Today that changed and you ruined my trust. My granma came in to get 4 documents notarized but she was told that she was ABUSING the free service. However it is a service that she is rewarded to use because she is a member. My whole family, including I have an account in your credit union. Your team member could have said, “we have a limit on documents”, “we have to charge for the others”, etc. But you decide to say hurtful words to a 90 year old lady. You made her feel so small! Your team at the Everett branch lack customer service, emphaty, and respect. It looks like bad culture runs rampant in that branch, I suggest a refocus training for EVERYONE on staff.
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Amazing customer services
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I called today to ask them a few questions my dad had about his car loan. And the customer service was horrible! The banker we talked to, verified my dad and was answering his questions with a very rude tone. And anytime my dad needed her to explain something. She raised her voice. At the end we said thank you, and she had already hung up on us. Worst experience ever.
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We've been with them around 27 years. Good bank, very helpful & friendly staff. I wish it stayed open later, especially on Saturdays.
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Opened an account with them at WSU in 2010 while working a campus job. They were great then as my financial situation was a lot simpler. Fast forward to now and their online banking isn't up to snuff. I've had failed transfers to a different online savings account, failed login and micro-transasactions verification for my trading account and finally a failed credit card payment which should have been fairly straightforward. Closed my account today which is sad because their customer service has always been top notch and I've been trying to get away from the big banks.
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I’m gonna change this to 5 stars for now. It’s up to you guys if it stays that way.
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I own a VISA pay card and it only allows me to freely withdrawal money from weird ATM'S i have never heard off. My friend said this one is free to withdrawal, is that true? or must it still have to be with what my card allows for free withdrawals? My card said free ones are Allpoint, moneypass, and comercia banks. Would this one apply to one of these? i have never heard of those before but those are sadly the only ones I can withdrawal from free of charge. If not, how much would it cost to withdrawal lets say a little over 300$ thanks
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Just avoid this credit union if you want to save your time and keep well your mental health.
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