Y-12 Federal Credit Union
Client Reviews on Y-12 Federal Credit Union
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Removing the option to make loan payments with debit/credit cards has to be the most infuriating and counterproductive thing this credit union has done in the time I’ve banked with them. Change it back.
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Best banking experience in my life.
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Only have 2 people working, and one is basically being trained by the other. There is a line of at least 10 people. Meanwhile, there’s an employee just standing there rolling coins. Customer service at an all time low. Hire more people, or put your people to work when it’s busy. Such a waste of 30 min.
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Low down credit union. Tried to close an account with a 0 balance and told to visit a branch. Would not do business with them if last place on earth.
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Loans are always explained easily and approval is fast with best rates anywhere!
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Courteous window clerks. Ready and willing to assist the customer. Reasonable loan rates.
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Awesome!! They gave me a car loan with the best interest rate. Then later i needed a personal loan went in and out in less than 30 min money was directly deposited in my account. Everyone has always been so great with me fast and friendly!!!
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Got a new card Friday cause other one expired and never received new one, response was you probably threw it away. We open all our mail. Now today on Saturday, the very next day, can't use the card with plenty of money in our accounts and you can't get anyone on the phone to help. Just credit card fraud dept. And they say you have to talk to customer service on Monday and my son is hungry and we're not home. They tell me the card is not even on the account but it shows on our mobile app, so can't get any resolve until Monday. Not a very customer friendly bank. I guess they figure their customers won't have any problems on the weekends. You know cause life stops Saturday at 12pm and doesn't restart until Monday at 9am. 2nd time something like this has happened to us on a weekend in 4 years with this bank, both times affecting our son and the bank doesn't care. Think it's time for a change!
Feedback:
Just opened account last week at Maryville branch csr left me waiting 10 minutes while she talked to a friend. Seemed more interested in selling me insurance than opening account. Didn't explain anything about account and didn't tell me how to get checks. Told her my vehicle has a wheelchair ramp and she didn't add it to quote. CSR was not friendly or helpful at all.
Feedback:
Has completely gone downhill, can't get in touch with anyone, no customer service and lucky to get a response at all. After 10 years I'm taking all my business elsewhere.
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