Zions Bank Taylorsville
Client Review on Zions Bank Taylorsville
Feedback:
Service has never been great, in person and over the phone. On multiple occasions have important details been missed by a representative of this branch causing me to make multiple trips to this location. I decided to close my account after banking with them for 6 years. I was informed by a Zions bank rep, I may close it in person or if there is a 0 balance and no activity on the account, it will automatically close within 30-45 days. There was in fact a zero balance and absolutely no activity on the account for well over 45 days. That was over 6 months ago. I found out today, the account remained open and a charge just went through 22 days ago which no one informed me of until today. I paid the charge and then called Zions bank to confirm why the account never closed. The first rep (after being disconnected multiple times) tells me they cant see the payment and need to check if the company I just paid per their notice was a "Scam". I asked if the charge might just be pending and if it's even possible for them to see a payment right away? The rep didn't know and then informed me there is a $5 fee for everyday the balance is not paid. I asked if I would still be charged these fees if the payment is just pending? The rep still didn't know. Her suggestion? See if a fee gets applied tomorrow to know for sure if I'll get more fees. Eventually, a Supervisor was able to confirm it was not a scam, I actually paid the right people and any fees incurred while the payment is pending will not be charged. I talked with at least 4 different people, was disconnected about 3 times and on hold for the majority of each call to get this information. I have now paid double the original charge on the account due to fees. The first rep was also kind enough to inform me they will do nothing about these fees when I NEVER EVEN ASKED to be compensated! All of this for an account that I was assured would be closed over 6 months ago.
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