Client Review on BanaMex USA
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Is there a "0" ?I asked to speak to Customer Service, and She was RUDE!. The name escaped me and now we will be forced to deal with her again!!!Directing questions to general questions concerning acct was met with attitudeand with a unfriendly disposition and I was told "Your not are customer and will Not answer your questions" I asked to speak with a supervisor/manager. This Woman hung up on me. I then called back and "Vivian" answered the phone, I explained I had requested to speak to a supervisor, and gave her my name again, and she chuckled, and said "what happened?" I asked to speak to supervisor and she transferred me to Customer Service again. Jose Valencia answered and again I explained how RUDE the first woman was in answering my question, and I requested to speak with a Manager AGAIN, Jose Valencia transferred me to New ACCTS, AAGGH! again transferred, to the incorrect person. fortunately I spoke with "laura" in New Accts I then explained my situation to her and she listened and assisted in trying to contact the Manager, the line was busy and she stated if I provided her with my phone #, which I did, Laura informed me Either Freddy Gonzales or Ruban Acevedo would be calling me back. I await their phone call.................................
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