Citizens Federal Credit Union
Client Reviews on Citizens Federal Credit Union
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Been with this bank for 10 years. Any problems i had, they took care of it right away. My first and only bank. I plan on staying for many more years to come.
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Best in town
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I opened an account at citizens in Big Spring when I was 15 years old. That was back in 1995. I stayed with them while I was in the Marines for 8 years. They use to be a great bank and I gave them all of my business. Not anymore. They have become rude, uncooperative, and disrespectful. I will be ending a 23 year commitment with them on Friday. I do not recommend them to anyone and encourage my friends to do business somewhere else.
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1st of all this banks hours were posted wrong. They didnt post them. So if you edit hours please be positive. They DRIVE THRU ONLY is open 10 to 1 on Saturdays. I watched someone handicapped walking to the door not understanding why they werent open. Im a member here and I have to give every staff member here and in midland a 10 star review. Lol. Wishing. But these people are calm understanding and care about you and your needs. Now tpday since theu are closed inside I wanted to show pics of how cometely beautiful the landscaping is. And I have never seen a banks grounds look like this. It makes you feel calm and happy. Next time if they let me Ill introduce you to the beautiful inside and the beautiful people who work here. Thanks for reading , Sherrie
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I gave it 1 star because that is the lowest I can go. Several months ago I paid off a vehicle loan early and was entitled to a refund. Instead of sending a refund check they automatically deposited the funds into a checking account and bled it to a zero balance with "Inactivity Fees." Lindsey, who is the customer service rep I dealt with, was rude and got an attitude while I was asking legitimate questions.I'd borrow money from a terrorist organization before I'd use this bank again.
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I just moved here and found the building clean and presentable, and as for the staff everyone was very friendly. Glad I chose them for my banking needs.
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The rudeness of the tellers and member service staff cannot even begin to explain what a poorly ran bank this is. I choose a credit union upon moving to Big Spring because credit unions have always been great everywhere else we have lived. Except here. CFCU needs a serious attitude makeover. Especially sad when the bank has some great features, it's getting past the employee's who are the "face" of the bank that makes it just not worth it.
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