Coastal Bank & Trust
Client Reviews on Coastal Bank & Trust
Feedback:
I've been a customer of the Holly Ridge branch for about six months now. The staff is friendly and efficient. I'm pleased.
Feedback:
I have gone into this bank to set up an account. The manager was friendly, but the desk girl had no idea how to help me. Then today I called around 4:45pm to ask a simple question and the girl answered immediately and asked if she could put me on hold. I was on hold for 15 minutes before they decided to come on the phone again and tell me that they couldn't help me. That was a complete waste of my time and very poor customer service. From what I can tell if you want help from this branch you need to speak directly with a manager right from the get go. Today I learned that if the customer isn't standing right in front of them, then they don't care about them.
Feedback:
Have banked here for 3 years or so. Since the hurricane in Sept 2018 they have gone down hill. No more friendly small bank feel. Some of the staff is fine, like at the counter. But management and leadership is the problem so don't waste your time.
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Great bank! I have been a customer for 5 years (they manage my business account) and I haven't had any issues. Any time I have needed anything, they have quickly taken care of it.
Feedback:
horrible..used an atm in the branch parking lot of coastal bank and trust with the words coastal bank and trust on the atm. i requested $60, it asked if i agreed to the $30 fee..i responded yes...then it popped up on the screen amount requested...$60..amount dispersed...$0.00...i ran to a cash points in sneads ferry...withdrew $60 got receipt, im $63 short in my balance. after i called my bank i called coastal bank and trust...i was told not their problem, they dont service the atm...its premier atm ill have to call them...
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