Community Service Credit
Client Reviews on Community Service Credit
Feedback:
I have been a customer for 25 years and the service has seriously declined in the last couple of years. I recently tried to get my balance over the phone when I couldn't get online and they refused. I explained my difficult situation and they still refused. Wait times at the drive thru are too long. Customer satisfaction is NOT a priority. I have accounts at 3 other banks in town, all are better than here. Prosperity Bank has the most helpful staff.
Feedback:
The staff is very rude ! I know longer go to that location anymore even though it’s a lot closer to my house .
Feedback:
Had a minor issue but they fixed it within minutes!
Feedback:
Our funds are usually deposited next day automatically from our pos provider into this bank. They are not open weekends, so the money earned from Fri,Sat,Sun will not reach until Monday which is when they are open. So, if the bank has a holiday, like memorial day recently, our funds from Fri,sat,sun, and MONDAY will be held until TUESDAY! So we went over our limit thinking our funds were in our account Monday, business as usual. Hundreds of dollars of overdraft fees from Monday? Called the bank, they were not having it, saying we were liable for those charges. Even though if our funds were deposited on Monday like usual, we would have not came close to our balance, which equals no overage charges.So over these charges they will no longer have our business. What type of service is that, they KNOW the money was waiting for them over the weekend. 2019 and this bank has not caught up to the times! I wish I remembered the ladies name, but Horrible service and handling of this situation. Since this has also happened a year ago in the past, due to a holiday again, she talked to us as if it was punishment of a child. Great management would have understood how this could happen. She knew the money used would have been there as far back as Friday, it's a joke. They took the money and did not help us out.
Feedback:
I’m so sad that this credit union has no interest in taking care if it’s clients. Phone customer service is very short and rude. They race to get you off the phone. Their app is garbage, always down. Have un/installed weeklyband still have not gotten in. CallIn to get info and, over 70% of the time, reps say systems are down! Finalizing my accounts and moving on.
Feedback:
Is always a problem trying to get a document from them. I had more headaches and anger moments with this bank that I had in my entire life ! Never again using their services!
Feedback:
This place is hands down the best bank/credit union I've ever used. Always courteous. Great rates. Veronica & Taelor are always efficient. Couldn't ask for more .👍
Feedback:
Ms. Veronica was outstanding. She gave me all the info I needed to buy my used car and i was in and out of the dealer with ease. She handle all the paper work and kept me informed. But the ASG extended warranty they sell is no good. It dont cover nothing, just save your money.
Feedback:
Their ATM'S SUCKS.
Feedback:
This is my bank but they aren't open on weekends boo
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