Ent Credit Union: Mountain Bell Service Center
Client Review on Ent Credit Union: Mountain Bell Service Center
Feedback:
Hoping to save one person from having to endure their rudeness. Opened my account and they lady made it seem this was a great credit union with people who care (Powers Location). I was excited until I had to do my face to face transaction through drive thru - the lady was seriously annoyed I interrupted her friend time to help a customer. very rude interaction, only said a few words to me - made it know she was annoyed. This was upsetting. Went a different time inside the branch. The teller was fiddling her hair while having a conversation with co-workers and again annoyed she had to help a customer. This time I let it be known this was upsetting behavior - no one caredThe final straw was I received emails that I purchased items that I did not - I tried logging in and my account was locked. Went to the branch. Teller having a hey day with co-workers had to work - received an annoyed look (i guess I should expect this) I told her what happened and that I cannot log in to verify. Her first question was - can you tell me the pending charges. If I could log in I would. She seemed more upset she had to call to see why my account was locked and she had to print my charges. I asked for someone else - She was worse. Couldn't help me, told me not worry because she didn't see charges. I went to a different branch - still felt like I was an inconvenience to be there but they were able to help.I finally decided after 6 months of this to change banks - when I closed out they didn't care. No question as to why. Just printed my checks and handed me a close out receipt and that was it.THIS CREDIT UNION THINKS YOUR SERVICE AND HELPING YOU OUT IS AN INCONVENIENCE TO THEIR SOCIAL HOUR WHILE AT WORK.
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