First Community Credit Union - Cinco Ranch
Client Review on First Community Credit Union - Cinco Ranch
Feedback:
Horrible. We used to like this credit union, but now they've decided to remove all the tellers from the bank. You walk inside and there's nothing but video ATMs, and you are expected to conduct your business over a screen with someone who knows where. Today was the last straw. The guy in front of us spent forever struggling with the video kiosk, and when we finally got our turn, the connection froze and the entire system turned itself off and had to go through a reboot process that went on forever, literally starting from a Windows 7 boot up screen. It took us 25 minutes to take care of a routine deposit that a real person could have handled in sixty seconds. Shame on FCCU for degrading its customer service in such a poorly thought out manner. I will be moving my kids' three accounts to a place that has human beings and not crummy machines. So frustrating and stupid.
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