Green Brook Buick GMC, Inc.
Client Review on Green Brook Buick GMC, Inc.
Feedback:
Bought a tire from Buick GMC which stated if we found the same tire they would price match it. Found the tire for 57.72 dollars less and contacted Buick regarding the price match. This extremely unpleasant experience led to much frustration.It took over 6 weeks and multiple hours over the phone being passed to different managers to hopefully what we believe is a resolution. After all the waiting and numerous phone calls the credit amount applied was incorrect. They applied 50.13 instead of 57.72. It may sound like a few dollars but our time wasted trying to resolve this is worth much more.Service Advisor Getulio Perez is the only one who went above and beyond his scope of responsibility in helping resolve this issue. The Managers contacted either denied knowledge of the situation or passed it on to someone else.We have been Buick customers for many years but after this unpleasant experience it will no longer be the case.
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