Hughes Network Systems, LLC
Client Reviews on Hughes Network Systems, LLC
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We had to sign a 2 yr contract when our normal provider had severe technical issues. From Day one the Speed was significantly under the advertised speed. We had technicians come out twice and they both diagnosed our specific location was served by Fringe beams of the satellite.Think of a round object, we are located at the external edge where the signal is weakest. The Technicians who are vendors all left in frustration- changed the radio, the polarity, the beams, the cables etc... One told me to get cellular internet LOL. Clouds, rain, all made it worse even tho we hardly ever lost signal on our Dish TV.Could never watch a video without interruption...3 words then spin...We were able to go back to our preferred provider after the contract was up. When I called to cancel I was put through 19 minutes of BS from the Employee. I'm seriously considering calling the state AIG. Obviously they want to keep customers at all cost. The experience was livable until the cancellation call process. I would only recommend this Internet if there is no other option.
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I believe this company to be a scam.....Been waiting for over a month, to get their product back to them.
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Don’t get Hughes Net! I had it a few years ago when I lived in Puerto Rico since it was the only option, but I switched the first chance I got. The internet was limited and extremely slow
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The internet service is awful, gets even worse on cloudy and rainy days. Put up with it for 13 months then cancelled cost me $220. What a rip off. Don't believe what they tell you about your speeds.
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This company is a scam! Horrible internet and customer service!
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If I could give a minus 5 stars, I would. I thought I was already using the worst internet supplier in the universe, and then I signed up with Hughesnet. NOW I have the worst internet in the universe! We have enough "high speed" internet to watch about 2 movies. Then forget it. We bought the amount they recommended for our 1 TV and one computer, and pay right at $80 a month. We have contacted their (are you kidding) customer service, and they were no help at all. We are just biding our time. I wouldn't recommend Hughesnet to my worst enemy.
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Hughesnet is not by any means the worst corporate villain out there, and their products will not kill you like cigarettes, known and deadly automotive defects and medical devices with documented (and lethal) side effects, to name a few, but if you have any other alternative for internet service then by all means buy that rather than getting Hughesnet Gen 5 internet satellite.Like their dishonest, disreputable and more deadly corporate cousins, Hughesnet places profit and share price ahead of morality, honest and simple human decency, although as indicated their satellite internet will not kill you (unless you kill yourself because Netflix streaming is so unwatchable that you throw yourself off of a cliff).Cover up is the name of the game here when you discover that the service does not work for streaming, and nothing they do can fix the problem, as happened to me and many others judging by the very poor reviews Never admit anything is the strategy – deny, deny, deny. So what that I was able to achieve decent internet streaming when I finally managed to get DSL service installed so far away from the DSL node that only 2 MBPS was possible.. So what that the Netflix speed test showed 0.5 MBPS with Hughesnet when theirs showed 21 and the picture was so scrambled that I didn’t know if I was watching Star Wars or 60 Minutes other than for the sound. So what that an experienced LG TV tech who came out and checked out the TV explained that in his experience you could just not use satellite internet for streaming.All of that was just fluff and not our problem type stuff when I finally cancelled Hughesnet. And by God were they ever going to stick it to me with a $300 early cancellation fee and a $600 early equipment return fee because this was all as advertised and above board, and strictly, somehow, my problem. Except that it is not, and I think continuous real time streaming is simply not possible with current satellite technology. And, given the number of 1 star reviews I have read that say exactly the same thing in different review forums, they have to know this and simply don’t care. If they can sell the service with glib promos and slick sales pitches they will, and when a customer says enough is enough Hughesnet will take as much as they possibly can monetarily to pad their bottom line and try to make it your problem.I owned my own business (I’m a veterinarian) for many years and we almost always tried to make it right when people were unhappy, even when we clearly had practiced very good medicine and surgery. Simply to help, because that was the right thing to do. Unfortunately, many businesses, and especially large corporations, do not follow this moral compass. Because quarterly profit is all that counts, fair play and basic honesty be damned.If you do have to get satellite internet because there are no other options, and want to watch movies, it is possible to download Netflix and Amazon movies with either an app or a third party program to your Mac or PC, and then use screen sharing if your computer and TV support that. That is not ideal, but at least you get a watchable TV program or movie on your nice big Smart TV.It would be really uplifting if for once a corporation like Hughesnet looked at all of this negative stuff, came clean, and apologized without being forced to by some sort of glaring media exposure. Based on their responses to my Better Business Bureau complaint, that is not going to happen with Hughesnet. But if I can save even one other person the aggravation of having to deal with them, then to inform good people to stay away will at least have been worth it.
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Slow and Keeps timing out. Very frustrating. The service is Not Good for streaming T.V. or Movies. Not Worth the Money. I feel bamboozled and Trapped by the 2 year contract!!!
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Gen 5 internet change the name to be more accurate .5 gen average speed is .56 they will not fix the issue as this is the way they setup the throttling. DO NOT BELIEVE THEM THEY WILL LIE TO GET THE SALE. 1-3 MEG IS WHAT THEY NOW CLAIM FAR FROM IT. Attached are 2 screen shots I eventually got to run this is with only my Android phone connected to their server no streaming, just running speed test.
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sub contracting work. Mil work repair . The food was delicious
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