Client Reviews on InstaMed
Feedback:
Was forced to use InstaMed to pay bills for Tower Health. Terrible experience!Automated emails from InstaMed's "customer service" asking for screenshots to resolve the matter. The issue was that their site was down ... even Tower Health acknowledged that. Tried calling and waited on hold for 45 minutes. For a digital and technology company, InstaMed ignores user experience and customer centricity. Terrible experience.(continued) EVEN AFTER YOU REPLY ON HERE, YOU STILL SEND ME AN EMAIL ASKING FOR SCREENSHOTS. Your reply to the initial review/post is no good because you don't follow through. How is a tech company so bad at this? (Also, two of the 5-star reviews on here are written by employees of InstaMed)
Feedback:
phantom payments scam, no way of preventing and stopping dupe payments
Feedback:
It's kind of inconvenient to apply for something online only to have to do it again by phone. The bank has already confirmed that it's me when they debited my account as a test deposit. They also talked to me by phone and email. NOW, I have to send a fax with additional proof of my address again too. It's nice that they want to confirm it's you but busy people do things online because they're super busy. If you can, find another company... this is ridiculous and time consuming.
Feedback:
52 minutes on the phone, trying to work out an issue. It is apparent that the customer service agent is very confident, insists that you do what he tells you. Only to have you enter a lot of data to get stuck. He puts you on hold, returns and ask that you do something different. Again stuck. he puts you on hold again, returns and ask that you do something still a little different. Again stuck. Each time, while his voice is calm, the commands are getting more firm, definitive, only one way to do. Finally, it is definitively not going to work. And something has been to be deleted. And he ask that you try again. When? Just try in a week. Would you reach out with a phone call or an email. The answer is simple -- NO. Insta-med? Really? Med? There is no med in Insta-med. Insta? There is certain no Insta either.
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