Client Review on InstaMed
Feedback:
Was forced to use InstaMed to pay bills for Tower Health. Terrible experience!Automated emails from InstaMed's "customer service" asking for screenshots to resolve the matter. The issue was that their site was down ... even Tower Health acknowledged that. Tried calling and waited on hold for 45 minutes. For a digital and technology company, InstaMed ignores user experience and customer centricity. Terrible experience.(continued) EVEN AFTER YOU REPLY ON HERE, YOU STILL SEND ME AN EMAIL ASKING FOR SCREENSHOTS. Your reply to the initial review/post is no good because you don't follow through. How is a tech company so bad at this? (Also, two of the 5-star reviews on here are written by employees of InstaMed)
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