Mercedes-Benz Financial Services USA, LLC
Client Review on Mercedes-Benz Financial Services USA, LLC
Feedback:
I went through MBFS to finance a Smart car. Application and approval for ‘Tier A’ credit was very simple and only took a few hours to be approved and get the car. I always paid online and never had issues. Surprisingly enough the phone team was usually very good if I ever had questions. After first year I tried transferring loan to someone who was going to buy car. The loan transfer process turned out to be a PIA. I ended up paying off the car after 15 months via wire transfer. It took them over a week and half to close my account and release the lien so I could get the title. I’m in NY where they allow digital title releases. The phone reps were nice and actually followed up during that time but I was very disappointed the title was not released sooner. Also side note I’ve driven Mercedes and Smart since I was 18. Their products and services have declined so bad I decided to make a switch, and purchased a Tesla. World of difference in how they treat and interact with their customers. Probably will never return as a MB customer. The second star was earned for the people working on the phones, they were all very professional and nice. It seems like MB just doesn’t have their stuff together.
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