Client Review on PayFlex
Feedback:
Absolute PITA!! It’s no wonder they have a 1.7 star rating. They have the most asinine set of rules and hoops you have to jump through. The card is marketed as one to use with ease and convenience for ANY medical expense you have during the year. Except you can’t use it when you’re “inactive” or on medical leave from the medical event that occurred causing your leave of absence from work!! What???!!? But as soon as you go back to the hospital and rack up more expenses, all of a sudden it’s active again. This company is an absolute joke. We paid $864 for $1000 expense account. We would have been better off saving the money. They’ve paid out a total of $250 thus far. They really do have a clueless customer support team. I can’t even imagine what these customer service reps had to go through in orientation to learn the absolutely mind numbing set of rules they operate by. It’s the most confusing conversation you’ll ever have in your life. I’d give them less than a star if it was possible.
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