Client Reviews on PayFlex
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This is the ABSOLUTE worst company to ever work with. They send you on a wild goose chase for irrelevant documents. They don't have any idea how to take care of their end of business. I've never been mistreated so badly for doing nothing wrong.
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Still employed while going through chemo, made monthly payments for health insurance, and this company still cancelled my policy. I'm sure it was a mistake but what makes this company so awful is their inability to correct the problem. I was willing to provide everything including cancelled checks but they still would only give me a mailing address. They also refused to get a manager when I asked numerous times.
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I could not imagine dealing with a worst company, we have had our flex pay card suspended 3 times for use at doctors and dentist offices. Every time the card is used they need an EOB and the only way to submit this info is via FAX and you never know when the card is reactivated. We have decided to just decline the flex pay option just so we don't have to deal with this company. I would give negative rating if possible!!!!
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Horribly bad PayFlex software product combined with bad customer service: STAY AWAY!!!
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Absolute PITA!! It’s no wonder they have a 1.7 star rating. They have the most asinine set of rules and hoops you have to jump through. The card is marketed as one to use with ease and convenience for ANY medical expense you have during the year. Except you can’t use it when you’re “inactive” or on medical leave from the medical event that occurred causing your leave of absence from work!! What???!!? But as soon as you go back to the hospital and rack up more expenses, all of a sudden it’s active again. This company is an absolute joke. We paid $864 for $1000 expense account. We would have been better off saving the money. They’ve paid out a total of $250 thus far. They really do have a clueless customer support team. I can’t even imagine what these customer service reps had to go through in orientation to learn the absolutely mind numbing set of rules they operate by. It’s the most confusing conversation you’ll ever have in your life. I’d give them less than a star if it was possible.
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This company is a joke. Online systems don't work and 2 hours wait on the phone line. Do not use this for your HSA.
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I would give 0 stars if possible, This is the worst company for HSA i've been a part of. I have no clue what my company was thinking hiring these guys. Everything thing is a hassle with these guys, i constantly have to send in EoB's and receipts for prescriptions and all Dr. visits. It's a complete pain in butt. I waste so much time calling and having to verify expenses its not worth any pre tax savings. I hope this company goes out of business soon. Absolutely horrible company.
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Without a shadow of a doubt the most unethical company I have ever come across. I am sure they have been sued multiple times for their antics. I have been trying to close my account for over a month and they put up endless imaginary stonewalls to prevent me from withdrawing my money at closure. I have never in my life been so frustrated with a company. I will be looking at legal courses to deal with them. Stay away at all cost!!!!!!!! The one star was left so I could actually write a review. They are not deserving of even a -10 star review.
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Awful company and service. What the hell is mg employer thinking using them as HSA administrator?
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New GUI still has lots of room for improvement but customer service reps don't get it because they don't use it. Called at 7:30 CT (30 min after they "open") and I think I woke her up. She took my name and then passed me on to someone that had actually been awake for awhile and could speak intelligently but even she was not much help. I asked why I can't see the Expense Category for each debit transaction and she said it was for privacy concerns in case someone was looking over my shoulder. WHAT? How about you leave such concerns up to me to manage? That kind of "help" I don't need but thanks, I am a big boy. Other GUI issues that she didn't know anything about so I asked her to pass my number on to the tech team who created it because I have some input for them.
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