Client Review on PayFlex
Feedback:
New GUI still has lots of room for improvement but customer service reps don't get it because they don't use it. Called at 7:30 CT (30 min after they "open") and I think I woke her up. She took my name and then passed me on to someone that had actually been awake for awhile and could speak intelligently but even she was not much help. I asked why I can't see the Expense Category for each debit transaction and she said it was for privacy concerns in case someone was looking over my shoulder. WHAT? How about you leave such concerns up to me to manage? That kind of "help" I don't need but thanks, I am a big boy. Other GUI issues that she didn't know anything about so I asked her to pass my number on to the tech team who created it because I have some input for them.
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