Payments Direct, LLC
Client Reviews on Payments Direct, LLC
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Can't connect with these guys by phone or email to close account. Very scared and trying to get my bank to close it.
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As a very small business, we have had excellent service from Kari Gibson and United Payment Services: Reasonable, Competitive in the industry charges, straight forward paperless accounting statements via the net (available 24/7), very easy CC industry security checks and prompt resolution of the very few problems we have had. Now that the United Payment Services group has been purchased by Direct Connect, with Kari still in charge of her division (as best I know), I hope the good service will continue. No humans are perfect or always offer excellent service; especially when hidden within bureaucratic organizations. Most humans only complain about problems, sometimes self-induced. Few humans compliment good service. I am thus offering my experience, in contrast to most of the reviews of the Direct Connect organization, to date.
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I was with the company for several years and for the most part they were OK, but I have had nothing but trouble in trying to closing my account once I sold my business. I cancelled both orally and in writing twice, but they still refused to stop charging my account. I had to resort to shutting down my bank account to stop the charges, and now they are sending me collection letters.
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As all the other reviews mine is not a good one. They just switched their name to paragon solutions to avoid all these bad reviews if I had to guess. They over charged me and I called every single month to find out why. They couldn't even tell me why and never called me back. I called over and over and over again over three months before I moved on. They owe me about $80 from over charging me. I will not be collecting that money because of how stressful it is to deal with them. I'm switching to square.
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very bad customer service. Very disappointed. Never keep their promises. you will be charged with hidden fees/charges at the end of month and year.
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very bad customer service. so many errors on my monthly statement and i end up closing my account with them. even after closure they are still charging to my checking account.
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I have read a few of the past reviews for Direct Connect and am greatly surprised. All my dealings with Direct Connect and Liz have been fantastic. I have found her to be a willing listener attuned to address my specific needs. I cannot imagine getting better service from a Merchant Service Company. I can only say give them a month or two and you will be satisfied.
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Contract is complicated and does not state an Early Cancellation Fee of $500 which locks you in for 3 Years .It is not on the contract you sign since it is on another document that you agree has been provided to you and you have agreed to since you signed the contract. You can find a better merchant!
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THIS COMPANY HAS TAKEN OVER 800 DOLLARS FROM ME AND I DO NOT EVEN HAVE A CREDIT CARD TERMINAL. THESE GUYS ARE THEIVES
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I am writing this review in hopes that other small businesses are aware of the lack of customer service from Howard. In trying to obtain assistance on instructions for refunds, voids, and other malfunctions, I was not treated very well. All I wanted was a manual or quick guide. He rudely and continuously spoke above me and harped on the fact that he spent a whopping15 minutes training us on the credit card terminal...two years ago. There are many functions and steps needed to refund or void a credit card sale. I had a customer standing in front of me, wanting a refund. I don't think I need to call Direct Connect to do this. My customer should not have to wait for me to call for assistance in doing a simple refund. I should be able make any type of transaction on the terminal without having to make my customer wait while I call your customer service. He obviously forgot who HIS customer is. Because this is not resolved, we are in the market for a new merchant card service provider. I repeatedly told him HE was losing a customer. He is pompous, and is not an asset to Direct Connect.Joe SmithDan Kain Trophies, Inc.
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