Payments Direct, LLC
Client Review on Payments Direct, LLC
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I am writing this review in hopes that other small businesses are aware of the lack of customer service from Howard. In trying to obtain assistance on instructions for refunds, voids, and other malfunctions, I was not treated very well. All I wanted was a manual or quick guide. He rudely and continuously spoke above me and harped on the fact that he spent a whopping15 minutes training us on the credit card terminal...two years ago. There are many functions and steps needed to refund or void a credit card sale. I had a customer standing in front of me, wanting a refund. I don't think I need to call Direct Connect to do this. My customer should not have to wait for me to call for assistance in doing a simple refund. I should be able make any type of transaction on the terminal without having to make my customer wait while I call your customer service. He obviously forgot who HIS customer is. Because this is not resolved, we are in the market for a new merchant card service provider. I repeatedly told him HE was losing a customer. He is pompous, and is not an asset to Direct Connect.Joe SmithDan Kain Trophies, Inc.
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