Pueblo Horizons Federal Credit Union
Client Review on Pueblo Horizons Federal Credit Union
Feedback:
I have done business with this company for 41 years including regular accounts, mortgage and car loans. Business was GREAT in the past, however now have a new CEO over the past year or so, and service has unfortunately diminished tremendously. Far less staff, extremely poor response to phone calls, late making night depositories (2 business days later). Discussed my issues with CEO yesterday who basically blew me off stating he was not going to address any of my concerns, despite my sincerely loyalty to the CU and tellers. Basically said bottom line was making a profit. They recently lost at least 2 high level staff members who I have done business with for 10 to 40 years. Such a shame. I asked the CEO if he had read the reviews on line, (we all seem to say the same thing over and over) and he admitted he had, but had no feedback as to any quality improvement suggestions. I will con't for a little bit longer here, see if any improvements are made, (such a pain to change CU after 41 years when you know all the tellers, and they are so sweet!) however it is currently so hard to con't to do business with this establishment. If things improve, and I receive an apology, I will gladly rewrite my review. FYI, I HAVE RARELY EVER WRITTEN A NEGATIVE REVIEW ON ANY BUSINESS, and PREVIOUSLY WOULD HAVE CLEARLY GIVEN THEM A 5 STAR RATING.
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