Santander Consumer Finance
Client Review on Santander Consumer Finance
Feedback:
Please take my advice and don't use this company.Everything was going fine and then I moved bank accounts. The sort code and bank account worked with everyone else but not them. Instead they called me and indicated that the bank details I had provided had not worked that it would damage my credit rating and that this in turn was my fault. They also indicated that they would not remove the late fee despite it being the first time that I had been late and in fairness it was a hard one to spot that a bank account I had that worked for everyone else setting up a DD would not work for them.I asked if I could speak to a supervisor and they said yes but not for another 2 hours. I then got put on the system for a call back within 2 hours but did not receive a call. Therefore it's back to the start. A valid bank account that I cannot use with them, a damaged credit reference and not exactly sure how to progress. I suppose the easiest thing would be to set up a standing order and turn a blind eye to the late fees and damaged credit reference rather than waste anymore time on it but in summary avoid.
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