Client Review on SDCCU ATM
Feedback:
Cynthia Valencia Cruz and the teller that helped me were extremely rude and unprofessional. The teller was upset because I asked to do additional withdrawal from my account. I may be wrong but the customer may withdraw whatever amount they may like. I explained to them I was traveling and needed the extra money but they wanted to do additional paperwork. I said nevermind. I am in a rush so I will just get it from the atm. She said if there no illegal activities going on, it shouldn't be an issue. I again told her I am in a rush so she asked me where I worked and my profession. Why will she insinuate that. I guess African Americans should not be banking with this bank because they will look suspicious withdrawing huge sums of money from their account. If I was Hispanic, my experience would have been different. I am a proud veteran who has served for 18 years and to receive this kind of racial profiling from a bank , it is totally unacceptable. I will stop doing business with SDCCU and ensure I spread the word about my experience
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