SumUp Payments Limited
Client Review on SumUp Payments Limited
Feedback:
While we would not say "Avoid', we would advise caution before using SumUp.Very poor service, thought migrating from normal terminals to SumUp would be a good way to move towards HMRC asking for electronic accounts and the paperless office. After a few weeks they decided that they would take payments but not send them out to our bank account while they wanted to review invoicing.Having set up with them as a Ltd company, we have provided considerable business information along with directors details and a host of information to ensure we are a bone-fide company prior to taking any payments.It is untenable to be willing to take funds, but then to hold them indefinitely with no assurance on the speed of any review or the ratio of these checks in the future. We take our customers security seriously but their security team refuse to talk to an account holder and customer services have very little real information to deal with anything but the most mundane questions.From a confidentiality and GDPR point, being asked for a copy of a full invoice that contains other customer details AND being asked for information on what was paid for plus a description is breaking our customers confidence. Were a business to be offering services of a personal or intimate nature such a request could be very embarrassing.In our opinion 7 days should be allowed to provide information, this is a reasonable time period for any legitimate company to locate requested information and contact their own customer for consent to share details of the payment.In our opinion, SumUp has someone making poor decisions, without considering the ramifications to either their customers or impact on our customers.
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