SunWest Federal Credit Union
Client Reviews on SunWest Federal Credit Union
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Very friendly and welcoming. So ready to assist in any way.
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Very Poor Customer Service, ask to speak to a manager and it was Sat, and the representative got smart with me stating " On a Saturday' Good Luck... i was like excuse me?!?, Big Mistake Currently I close both my business and savings account & process of transferring my car loan as well.. and switch to a different bank. I DO NOT trust them with my Money...
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SunWest Federal Credit Union is absolutely the best banking decision we have ever made! Their customer service is amazing!! We have banked with them for over 5 years, and have never had anyting but good things to say about them. They value your membership and value you choosing to bank with them, which I have never felt with any big Bank! I am so glad we chose Sunwest, and suggest everyone else to do the same!!!
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hours are misleading, and no one answers the phone
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I have been with this bank almost 3 years if not longer, I applied for a personal loan and was denied due to my credit ONLY they claim that other ares are considered such as employment history ect. There is even a quote from them at the bottom of their website that states credit is Not the sole decision but yet I was told over the phone that my credit was the reason. I make from 1400 to 2000 a month and had direct deposit every since I opened my account here and none of this was taken into consideration. What a way to treat a loyal customer and not to mention I only needed 500 👎
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Excellent customer service.
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They were awesome when I opened my account in 2013. They even refinanced my vehicle. Now, they have all new staff and I do not like their customer service. I said "Good morning to the female that opened the door and got no response. Okay..that was rude. My card was stolen along with one of wallets so I requested a new card. The teller had to go ask for help on what to do. I was out in a timely matter but maybe they need new staff that is pleasant when you go in.
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Just opened an account there super easy and painless. Started using them because of shared Branching decided to stay because of the nice staff.
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After being a customer for almost 2 months I have changed my mind about the five star.
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We have been part of the SunWest family for many years and each visit feels like home. SunWest is a great company with people who truly care. You won't regret switching from the big banks.
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