University Federal Credit Union - 5th5th
Client Reviews on University Federal Credit Union - 5th5th
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Not treated like a bank.
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Refinanced my car loan from Zions and couldn't be happier with the Credit Union as I'm saving a ton of money....
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First of all, what kind of Bank won't change an excited toddlers change into bills? I guess I could've lied and said it was mine. Then you surely would've deposited it... I don't believe you when you say you can't count the change. What kind of Bank doesn't have a change counter?! Do no businesses use your services?! But maybe I do believe you don't have the capacity to help a little guy given the obvious incompetence of the teller I was working with. The card I got never worked in the first place. Only the chip so I found myself charging my credit card constantly at places that didn't have a chip reader. When I went to fix the problem, it took a solid 30 minutes because the teller didn't know what he was doing and was too shy to ask for help. Any other bank, I can go in and have my card replaced in less than 5 minutes. So, not only was I dealing with a bored, disappointed toddler but your incompetence as well. After leaving with my new "fixed" card, that I now have found ALSO doesn't work!!! I'm furious! Then to top it all off, we get 6 more cards in the mail? What in the actual... You know. Okay, rant over. I'll take my money and go to a credit Union that knows the they're doing.
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I work downtown and cash my paycheck. Friendly faces and great service.
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Banker here is much faster than chase. And also friendly, waiting chase banker for nearly 20min and I am still waiting...
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Real great customer service, quick and polite.
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WOW! This branch is amazing...they greet me by name every time I visit the branch...That's old fashioned customer service!
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As part of a credit union, the mantra was said to be different than a money grubbing bank. I had a terrible experience. The girl behind the counter copped an attitude and made a mockery of the issue at hand. I’ve never missed a payment and have had severe issues with making my monthly payment and the THIRTY dollar late fee that was added, will be refunded as long as fault is proven to fall on the bank, itself. What a joke and the worst experience I have ever had, trying to make my payment, on time.
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The customer service is wonderful at this branch
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If you dance on the sidewalk, these people will laugh at you.
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