University Federal Credit Union - Jordan Valley
Client Reviews on University Federal Credit Union - Jordan Valley
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Wonderful experience on my loan
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I had an auto loan with this bank, I mailed in payments every month thinking they were being applied to my account. They didnt receive 2 payments since September and charged me multiple fees. When I realized this due to a letter i received in March and called upset that I hadn't been notified they offered to waive 1 late fee out of 6. I asked to speak to a manager who proceeded to imply i was a liar about not receiving notification. He then called me a brat. The email I received when complaining about this implied that because of my actions it was ok to treat me unprofessionally. I am a customer, upset about fees and reporting on my credit when I didn't know there was a problem with my account, I may not have acted in my normal fashion due to being upset, but I wasn't rude until the supervisor Christian called me a brat and I think anyone in the situation i was in wouldn't have been nice after that either.I called on 2/2 asking for my balance, had the bank wanted me to know I was past due that call would have been the opportune time to let me know and fix the problem.
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Thanks for helping me out of a money bind.
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The branch manager and employees helped me out of a financial jam and I am so thankful...
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scam banker
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Love the staff here!
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I've been very well taken care of by the credit union over the years. Keep up the good work.
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Great customer service! The branch manager is amazing!!
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This branch really seems to care a lot about me.
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I love banking with University Credit Union. They are always so helpful and I rarely have issues. This branch is the one most convenient for me and I never find it to be an issue.
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