University Federal Credit Union - Jordan Valley
Client Review on University Federal Credit Union - Jordan Valley
Feedback:
I had an auto loan with this bank, I mailed in payments every month thinking they were being applied to my account. They didnt receive 2 payments since September and charged me multiple fees. When I realized this due to a letter i received in March and called upset that I hadn't been notified they offered to waive 1 late fee out of 6. I asked to speak to a manager who proceeded to imply i was a liar about not receiving notification. He then called me a brat. The email I received when complaining about this implied that because of my actions it was ok to treat me unprofessionally. I am a customer, upset about fees and reporting on my credit when I didn't know there was a problem with my account, I may not have acted in my normal fashion due to being upset, but I wasn't rude until the supervisor Christian called me a brat and I think anyone in the situation i was in wouldn't have been nice after that either.I called on 2/2 asking for my balance, had the bank wanted me to know I was past due that call would have been the opportune time to let me know and fix the problem.
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