Client Review on Worldpay
Feedback:
Well where do I start... Avoid at all costs very unprofessional company! Extremely offended with the service provided by World Pay especially Samantha and Gareth that both work on Transaction monitoring. I own a legitimate retail and wholesale company that provide luxury garments to the public with 100's of reviews and has been a family business for 20+ years. I placed a transaction through my machine for a large amount of 15k again we would do this as we are a retail and wholesale company! I then had a call from a very rude girl called Samantha who was asking me very odd questions treating me very much like a criminal and also being very offensive! With the exact words being ''You dont know anything about your business'' when in hindsight I don't feel like answering when being spoken to like a criminal. Second to this they blocked my account and asked for all paperwork and supply chain details, sanitized invoices the lot which is understandable to prove authenticity ect ect. Which we provided fully anything and everything which was asked for to the exact detail. The account then got referred to another gentlemen called Gareth which initially he was quite positive to get the account unblocked on first contact. After that he just ignored all phone calls and contact for over a week leaving us in limbo baring in mind we were still using their machine as we thought it would be unblocked... we are now 2 weeks in suppliers are chasing me for payment and WORLD PAY have over 20k of our money. With no response in regards to when I will be receiving the funds baring in mind the customer who made the original payment of the 15k has contacted World Pay to say the goods were fine and they payment was legitimate. So moral of the story is avoid at all costs as they will treat you like a criminal and hold your money even when you provide proofs that the money is legitimate... Paypal have agreed to have a new machine out to me by the end of this week :) Your loss World Pay!
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